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Level 1 Tech Support
Tier I is the first support level which is in charge of customer problems that are essential. It’s interchangeable with support line 1, level 1 support, front end support, first line support, and many other conditions and headings that most refer to the simplest level technical assistance functions. The first job of the specialist degree is to collect information about the client issue and also to ascertain the correct problems by figuring out the origin issue and examining these symptoms. When assessing the outward symptoms, can it be vital for the support tech to recognize what their client is trying to action in order that no time at all is wasted on trying to solve a symptom rather than fixing the root issue itself.
This degree of support is tasked to assemble as much info as possible from the end user or customer. The advice could differ from report name, error or computer system name, screen name or warning messages which are shown on the screen, any logs and files, screen shots, as well as other vital info which will help solve the problems. All this info is to be recorded to problem logging system or the problem tracking for future and benefit use. The advice required from the customers are crucial in assessing the signs to determine the core dilemma or dilemma which is to be finally resolved. Find out about Tech Support Tier 1 here.
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